Fireflies.ai
AI meeting assistant that records, transcribes, and summarizes calls across Zoom, Meet, and Teams with CRM sync.
Overview
Fireflies.ai is an AI notetaker that joins your video calls, records the conversation, and delivers a searchable transcript with AI-generated summaries minutes after the meeting ends. It works across all major platforms — Zoom, Google Meet, Microsoft Teams, and Webex — by connecting through your calendar and automatically joining scheduled calls.
What sets Fireflies apart from simpler transcription tools is its intelligence layer. It doesn't just transcribe — it identifies action items, questions, key decisions, and sentiment shifts in the conversation. The AskFred chatbot lets you query your entire meeting history in natural language, turning months of conversations into a searchable knowledge base.
For sales and customer-success teams, the CRM integration is the real draw. Meeting summaries, action items, and conversation insights automatically sync to Salesforce, HubSpot, or your CRM of choice. Combined with conversation intelligence features like talk-time ratios and topic tracking, it gives managers visibility into customer interactions without sitting in on every call.
Key features
Transcription
Automatic transcription with speaker labels, timestamps, and support for 100+ languages. Accuracy is strong for clear audio and common accents.
Meeting Summaries
AI-generated summaries with action items, key decisions, and follow-up tasks. Summaries are organized by topic and can be customized for different meeting types.
CRM Integration
Automatically logs meeting notes, action items, and insights to Salesforce, HubSpot, and other CRMs. Eliminates manual data entry for sales teams.
Pricing
Free tier: Limited transcription credits with 800 minutes of storage and basic AI summaries
| Plan | Price | What's included |
|---|---|---|
| Free | Free | Limited transcription credits, 800 min storage, AI summaries |
| Pro | $10/user/mo | Unlimited transcription, 8,000 min storage, smart search, AI apps |
| Business | $19/user/mo | Unlimited storage, conversation intelligence, CRM integrations, analytics |
| Enterprise | Custom | SSO, custom data retention, dedicated support, admin controls |
Limited transcription credits, 800 min storage, AI summaries
Unlimited transcription, 8,000 min storage, smart search, AI apps
Unlimited storage, conversation intelligence, CRM integrations, analytics
SSO, custom data retention, dedicated support, admin controls
Pros & cons
Pros
- ✓Joins meetings automatically via calendar integration — no manual recording needed
- ✓Strong CRM integrations with Salesforce and HubSpot for auto-logging meeting notes
- ✓Conversation intelligence features like sentiment analysis and talk-time ratios
- ✓AskFred chatbot lets you search across your entire meeting history in natural language
Cons
- ×Free tier is restrictive — limited credits run out fast for regular users
- ×Transcription accuracy dips with heavy accents or overlapping speakers
- ×Meeting bot joining can feel intrusive to external participants who weren't expecting it
- ×Advanced analytics and CRM sync locked behind Business tier at $19/user/mo