Productivity · Head-to-head

Fireflies.ai vs Make

Fireflies.ai (freemium, AI Score 8.7/10) vs Make (freemium, AI Score 8.7/10). Side-by-side pricing, features, pros and cons, and which to pick.

The verdict

Pick Fireflies.ai if…

→your primary use case is sales and customer-success teams who need call transcripts and insights logged into their crm without manual entry.
→you need: support

Try Fireflies.ai →

Pick Make if…

→your primary use case is teams building multi-step, branching automations who want to see the whole flow on a canvas rather than describe it as a list of steps.
→you need: marketing

Try Make →

Spec	Fireflies.ai	Make
Category	Productivity	Productivity
Pricing model	freemium	freemium
Headline pricing	Freemium — Pro $10/user/mo, Business $19/user/mo	Free tier with 1,000 credits/mo; paid from $9/mo for 10,000 credits
Free tier	Limited transcription credits with 800 minutes of storage and basic AI summaries	Yes, and it runs real scenarios: 1,000 credits a month across 2 active scenarios, with a 15-minute minimum run interval. Annual billing is advertised at 15%+ savings on the paid tiers.
AI Score	8.7/10	8.7/10
Best for	Sales and customer-success teams who need call transcripts and insights logged into their CRM without manual entry.	Teams building multi-step, branching automations who want to see the whole flow on a canvas rather than describe it as a list of steps.
Editor's pick	✓ Yes	✓ Yes
Use cases	productivity support agents	productivity agents marketing
Date added	2026-04-30	2026-08-02

Productivity · freemium

✓Joins meetings automatically via calendar integration — no manual recording needed
✓Strong CRM integrations with Salesforce and HubSpot for auto-logging meeting notes
✓Conversation intelligence features like sentiment analysis and talk-time ratios
✓AskFred chatbot lets you search across your entire meeting history in natural language

×Free tier is restrictive — limited credits run out fast for regular users
×Transcription accuracy dips with heavy accents or overlapping speakers
×Meeting bot joining can feel intrusive to external participants who weren't expecting it
×Advanced analytics and CRM sync locked behind Business tier at $19/user/mo

🔗

Productivity · freemium

✓Visual canvas makes branching and conditional automations readable in a way a linear step list does not
✓Routers and error handler modules cost zero credits, so defensive structure does not inflate the bill
✓3,000+ connectors including 400+ AI integrations, which covers most of what a small team needs to wire together
✓Free tier runs genuine scenarios on a schedule rather than expiring like a trial
✓Entry pricing starts at $9/mo, well below what comparable platforms charge for a first paid tier

×Credits are consumed per module action, so a multi-step scenario burns the allowance far faster than the plan names suggest
×The advertised $9, $16 and $29 prices are only the 10,000-credit rung of a slider, and real costs climb from there
×Free tier caps scheduling at a 15-minute minimum interval and execution at 5 minutes, which rules out anything time-sensitive
×The canvas is harder to learn than a form-based builder, which is a real cost for occasional users
×Full-text log search sits on Pro, so debugging on the cheaper tiers is more painful than it should be

Updated 2026-08-02. Spec data sourced from official product pages and tracked in our public directory at /tools.